Who is responsible
VeaHealth, based in Istanbul, Türkiye, is the controller of the personal data collected through this website. You can reach us at info@veahealthturkey.com or on +90 531 432 92 15.
What we collect
When you use the enquiry form: your name, email address, telephone number, country, the treatments you selected, your indicated travel timing and anything you write in the message field.
When you send photographs or X-rays: images of your teeth, mouth, scalp or face, and any clinical information you choose to include. Under Article 9 of the GDPR this is health data, a special category of personal data. We process it only on the basis of your explicit consent, given when you submit the form or send the images, and only to prepare and discuss a treatment assessment.
When you accept analytics cookies: aggregated usage data about which pages are visited. No analytics tag loads until you accept — see the cookie policy.
Why we use it
To review your case with a partner clinic, prepare a treatment plan and a quote, arrange travel and appointments if you decide to proceed, and to answer you afterwards. We do not sell your data and we do not share it for advertising.
Who we share it with
The partner clinic and treating clinicians involved in preparing or delivering your treatment plan, and the hotel or transfer provider where a booking is being made for you. Our email and hosting providers process data on our behalf under contract.
Türkiye is outside the European Economic Area. Where you are in the EEA or the UK, your data is transferred to Türkiye on the basis of your explicit consent to the assessment, which is necessary for us to provide what you asked for.
Customer relationship management. Enquiries sent through this website are also stored in HubSpot, a customer relationship platform we use to keep track of conversations with patients. HubSpot processes your name, email address, telephone number, country and the message you send, on our instructions and on our behalf. HubSpot is a US company and transfers are made under its standard contractual clauses. You can ask us to delete your record there at any time using the contact details above.
Alerting our coordinators. So that somebody answers you quickly, a summary of your enquiry — your name, country, telephone number, email address, the treatment you asked about and your message — is sent to our coordinators through Telegram, a messaging service, as soon as you submit the form. Telegram carries the message on our instructions; only our own staff can read it. You can ask us to delete it at any time using the contact details above.
How long we keep it
Enquiries that do not lead to treatment are deleted within 24 months. Where treatment goes ahead, records are kept for the period required by Turkish healthcare record-keeping obligations, held by the treating clinic.
Your rights
You can ask for a copy of the data we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, or withdraw your consent at any time — including consent to hold clinical photographs. Withdrawing consent does not affect processing already carried out.
Write to info@veahealthturkey.com and we will respond within 30 days. If you are in the EEA or the UK and are not satisfied with our response, you can complain to your national data protection authority.
Security
This site is served over HTTPS. Enquiry data is transmitted encrypted and access to it is limited to the coordinators and clinicians who need it to handle your case.
Last updated 28 August 2026.
Questions about this page: info@veahealthturkey.com.